Shipping & Returns

Shipping

All items purchased during presale will ship by 12/25/26. When your order has been shipped, you will receive an email with a tracking number.

Economy shipping: Once shipped, please allow 3-7 business days for your order to be delivered.

Standard shipping: Once shipped, please allow 2-4 business days for your order to be delivered.

Express shipping: Once shipped, please allow 2 business days for your order to be delivered.

Returns & Refunds

We want you to love your Mental Reps Co. products! If something isn't right, we'll fix it ASAP.

Changed your mind

You have 14 days from delivery to initiate a return, and the returned unit must be delivered to the Mental Reps Co. facility within 30 days of delivery. Items must be unused, in their original packaging, and in resellable condition. Return shipping is $5, which will be deducted from your refund. Once your return reaches our facility, we will inspect it and issue your refund.

Please email us at support@mentalrepsco.com. 

Damaged, defective, or not what you ordered

Tell us right away, and we'll take care of it with your choice of a refund or a replacement. We will cover return shipping.

Cosmetic damage like dents, scratches, or scuffed paint must be reported within 3 business days of delivery.

If something doesn't work, report it to us within 30 days of delivery.

If anything appears unsafe, like sharp edges or loose parts, please stop using it immediately and contact us. 

Photos help us sort it out faster, so please send us some with your report. 

Please email us at support@mentalrepsco.com and include your name and order number. 

Refunds

Refunds will go back to your original payment method. Once your return has been inspected, you’ll receive an email confirming that your refund is on its way. Your bank typically takes 5–10 business days to post it.

What we can't accept

We cannot take back used items, opened packaging, or final-sale products.

Still have a question?

Email support@mentalrepsco.com, and we’ll get back to you within 2 business days.